Covid-19 Patient Information Sheet COVID-19 Traffic Light System

Home > news & resources > News > Covid-19 Updates > Covid-19 Patient Information Sheet - COVID-19 Traffic Light System


We are looking forward to seeing you in person at our clinic. Due to the requirements from the Ministry of Health, things will look a bit different at the clinics and it won’t be business as usual yet. 

This document outlines what you can expect from your physiotherapy session and the measures we are taking throughout alert level two to ensure the safety of you, our other patients, and our staff. 


He waka eke noa - We are all in this together  


If you have any questions or concerns about your appointment please don’t hesitate to contact us immediately.


Screening before and when you attend your clinic appointment

At the time you book your appointment you will need to undergo our screening questionnaire to ensure you do not have any Covid-19 symptoms or other risk factors that would mean a face to face appointment would not be possible at that time. The screening will be completed using an electronic form, or over the phone. 

If you answer yes to any of these questions then we will be in contact to discuss your options and your physiotherapist will ask more in-depth questions regarding your answers to our pre-screening questionnaire.

If you develop any symptoms between booking and attending your appointment, you must call to cancel the face-to-face appointment and seek medical advice. Please arrange a telehealth appointment if you are showing any signs of other illnesses, including a sore throat, fever, cough, shortness of breath, or recent loss of taste or smell

Please also do not be offended when we will again ask you to confirm your answers to the screening questions to ensure they are still correct before you enter the clinic for your appointment 


Support people and family members 

It is preferred that only our patients are in the clinic during “traffic light orange”; however a carer, guardian or family members including children, may be allowed to accompany you in appropriate circumstances so long as they also pass the same pre-screening process..  To enable contact tracing they must also register their full contact details at reception.


Please note that there will be no walk in appointments until further notice, we require everyone to complete the pre-screening questionnaire.


Consent form

Our administration team will email you a consent form for you to complete and return to us electronically prior to your appointment.  If you are unable to complete the form electronically, we  will complete the  consent form and ACC registration form (if applicable) with you over the phone. 


Advice for patients at higher risk of illness 

As part of our screening process, we will ask some questions about your medical history, to see whether you could be at higher risk of illness. If that’s the case then one of our physiotherapists will phone you to discuss things further and you will then be able to make an informed decision about whether you choose to attend the clinic or use telehealth. 


What to expect when you arrive at the clinic

You will have further screening upon arrival to the clinic to ensure you are Covid-19 symptom free.

  1. The screening questions will be on a sign by the entrance to the clinic. Please read these and confirm your previous screening questionnaire answers are still correct, prior to entering the clinic.
  2. As part of our mandatory record keeping please sign in by scanning Our QR code using the NZ covid tracer app on arrival. If you are unable to scan the app please let reception know. 
  3. There will be a sanitiser station upon entrance to the clinic, please sanitise your hands as you enter the clinic and before you leave.
  4. Reception staff will complete the necessary steps and assist you prior to your appointment. Please also ensure you are practising physical distancing (there will be marks on the floor at reception to indicate where it is appropriate to stand) from our staff and other patients.
  5. Stand or take a seat in the waiting area while you wait for your physio to take you through (please note seats are spaced out 2 metres apart).
  6. If you need a glass of water please ask and we will provide you with water in a disposable cup
  7. You do not require an access card if you need to use the restroom as the doors will remain open to limit touching surface areas.
  8. If you do leave the clinic for the restrooms, please ensure you wash your hands and also sanitise your hands again as you re-enter the clinic


What to expect from your physio session

  1.  The Ministry of Health has advised that masks be worn in all indoor venues. Your physiotherapists will be wearing a mask throughout your appointment, as well as when moving around in the clinic. Please bring your own mask from home when attending your appointment.  
  2. Your physio will aim to be at least 1 metre away from you during your session, unless they are delivering hands on treatment. Any recommendation for hands on treatment will be discussed fully with you so you can make an informed decision as to what treatment you will have.   
  3. Plinths will have fabric covers removed so they can be thoroughly cleaned between patients. 
  4. If a pillow is required in your session, a disposable paper cover will be used on the pillow.
  5. Surfaces and equipment in the physiotherapy rooms are cleaned with disinfectant in between each client, we have also implemented regular breaks between clients to allow times for this and airing out of rooms. 


Gym setup and equipment cleaning 

  1. We have rearranged our gym and will be restricting who can be in there at one time.
  2. We will be limiting the use of equipment in the gym and in the clinic rooms, where possible, and all equipment will be thoroughly cleaned between patients. 
  3. Physiotherapist and all clients will continue to wear their masks when accessing equipment in our shared gym space.


Making payments and rebooking 

  1. At the end of your appointment you can either make your way to reception to arrange another appointment, or call us to rebook over the phone, or book online.
  2. Payment is to be made via Paywave where possible. 
  3. If you do not have Paywave, then; You may wish to pay with online banking.  We can email you an invoice which you may wish to pay before you leave the clinic, or; You may enter your pin manually and we will ensure the machine is wiped down after each use.


Thanks for taking the time to read this important information. We’ll see you in the clinic soon. 


Ngā manaakitanga